Bookmark and Share

Search the Conference

Customer Service–Based Enrollment

Friday, March 23 4:00 PM - 5:15 PM

Presenters: Carrie Kries, Audra Walsh

Target Audience: Administrators

Enrollment that starts and ends with a deposit and signed contract misses the opportunity to ensure that families feel valued during every step, from first visiting the school to placement after graduation—and beyond. This session will explore specific customer service tools that you can employ to increase parent satisfaction, student retention, and school sustainability.

About the Presenters

Carrie Kries

Carrie Kries, MEd, is head of school at Gladwyne Montessori, in Gladwyne, PA.

Audra Walsh

Audra Walsh is director of admissions and enrollment management at Gladwyne Montessori, in Gladwyne, PA. AMS-credentialed (Early Childhood).

Back to Top